Operations Manager
Lead the operations behind one of Siargao's most established hospitality brands.
Kermit Siargao is looking for an experienced Operations Manager to lead the day-to-day operations of our restaurant, café, and guest experiences. The successful candidate will champion exceptional guest service, lead the front-of-house team, collaborate with the kitchen, surf, and marketing teams, and drive initiatives that strengthen operations, increase revenue, and grow the Kermit brand.
The role also oversees guest relations by professionally handling concerns, responding to online reviews and complaints, and turning guest feedback into continuous operational improvements.
What You'll Do
Oversee daily restaurant and café operations to ensure smooth and efficient service.
Lead, train, and develop the front-of-house team.
Maintain high standards of guest service and promptly resolve guest concerns.
Respond to online reviews and guest complaints professionally, ensuring timely resolution and service recovery.
Coordinate closely with the Head Chef, Surf Manager, and Marketing Manager to ensure seamless operations.
Monitor sales, labor costs, and operational performance.
Develop and implement initiatives, events, promotions, and partnerships to increase revenue, particularly during the low season.
Identify opportunities to improve guest satisfaction, operational efficiency, and overall business performance.
Ensure compliance with company standards, SOPs, and health and safety regulations.
Prepare operational reports and provide recommendations to Management.
Qualifications
Bachelor's degree in Hospitality Management, Business Management, or a related field.
At least 3–5 years of management experience in a restaurant or hospitality business.
Strong leadership, communication, and people management skills.
Proven ability to lead teams and manage day-to-day operations.
Commercial mindset with experience in driving sales and business growth.
Excellent problem-solving, organizational, and decision-making skills.
Strong guest relations skills, with the ability to handle complaints and online reputation management professionally.
Proficient in Microsoft Office and POS systems.
Willing to be based in Siargao Island.
Compensation
A competitive salary, allowances, and other benefits will be discussed during the interview process. If you're ready to lead with purpose and help shape the future of Kermit, we'd love to hear from you.
📧 Send your CV and résumé to: hr@kermitsiargao.com